Frequently Asked Questions

Do you offer free delivery?

Yes! We're pleased to offer free delivery on every order, regardless of the amount. Enjoy your shopping with us without any additional postage costs.

How long does delivery take?

Once your order is processed, delivery typically takes between 5 and 10 business days. We do everything we can to get your order to you as quickly as possible.

What is your order processing time?

Order processing typically takes between 2 and 4 business days. Once your order is ready to be dispatched, you'll receive a confirmation email.

How can I track my order?

After your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this number on our "Track Your Order" page to follow your parcel at every step.

How can I return or exchange my order?

If you're not completely satisfied with your purchase, you can return or exchange your order within 30 days of receiving it. For detailed instructions, please check our Returns Policy page.

How do I contact customer service?

Our customer service team is here to help! You can reach us anytime at info@célinelaurent.com. We strive to respond to all enquiries as quickly as possible.

Can't find what you're looking for?

Send us an email explaining your request and a member of our customer service team will get back to you as soon as possible. Please include your order number (if you have one).

Contact us at info@célinelaurent.com